Hi boys and girls, today I have a VERY serious issue to talk about! I’m sure you guys remember last year, there was a huge problem with people having their PSN accounts hacked. You remember what Sony did about that? They shut down the PSN and did their best to upgrade the security, so it wouldn’t happen again. The network was down for over a month, but the network staff were doing their job, so nothing to complain about. Don’t you wish Microsoft had the same respect for their customers?

Yup, it’s crazy but for MONTHS, if not longer, there have been people with accounts hacked, their money stolen, and their credit cards used to purchase more points. .

Unbelievable. But what’s worse is what Microsoft is doing about it… or more to the point what it’s not doing. According to SC Magazine in Australia, there have been dozens of websites all selling hacked profiles. One of these, tradetang.com is still running, with no signs that anything has been done to stop it…

What’s even worse than that, is Microsoft making false promises to shut down and block accounts, when in fact, they’re doing nothing whatsoever! Don’t believe me? Here’s an excerpt from HackedonXbox
After explaining the complete story to the Phone Support Team Member, including the part where I was told twice that my account had been made inaccessible by all, they came out with a complete gem which just proved how full of bullshit they really are.

“The fraud department was unable to block your account.”

“So why did no one contact me about this? You have my telephone number, you have my email address. You used my email address to tell me that you HAD blocked my account. Just what is going on?”

“They were unable to block your account, I don’t know. Have you tried changing the password online?”

“Yes, but whoever is doing this has changed my password and my security question. I am completely unable to access the account myself. That does not answer my question though. Why have I been told, twice, that my account was blocked, that an investigation had begun, when clearly none of that was true? Why is it you’re allowing someone to successfully steal money from me a second time when you were aware of the issue days ago? What the fuck is going on? I want my money, I need my money. Tell me what you are doing to help me.”

“You need to keep trying to log into your account.”

Sorry, pretty long piece I know, but it just illustrated my frustration perfectly.

There’s a lot more that needs to be said, but if I went on, this page would have at least 10 thousand words, so I’ll leave with this: Be very careful about your account, and if at all possible, just buy vouchers for your Xbox Live points, instead of linking credit cards or Paypal account.

Until next time, this has been the Rabid Gamer.

Sources: 1, 2, 3, 4